About McRobieAdams

Tailored advice you can trust

We’re here to help you get the best deal, tailored to your individual needs.

McRobieAdams are an award-winning Mortgage Advisory firm offering Tailored Mortgage Advice in order to meet the varied needs of our clients.

This includes raising the finance and insuring the debt against unforeseen events to ensure as far as possible that our clients do not lose their own home.

The industry is forever changing and evolving and it is absolutely crucial that we keep pace with this environment and provide the best service we can to meet the needs of our clients.

This is recognised by our clients and they have helped us achieve recognition of this service at the ESTAS awards each year we have entered.  

We believe it is our responsibility to make buying a home as straightforward as possible.  

So, wherever we can, we manage the lender relationship, insurer relationship and the conveyancer relationship, which then gives us the best opportunity to help our clients through this often complex process.

Our History

A note from Kevin McRobie, Director

I launched the business in 2015 after many years in the industry and in a range of roles, having started at the bottom and worked my way up. It was clear to me that even in a competitive market like Mortgages, the public do not have the industry they deserve.

Our approach is to treat each client as an individual, talk to them directly and ensure that we all understand the transaction that is required. This includes process as well as cost. The start of the journey is to explain we are not only here to look after this initial transaction, but that we are looking after their mortgage and associated needs for the total period where those services are required. This can only be achieved by regular and consistent communication – which is quite frequent when processing a mortgage or remortgage.

Beyond this process we do need to talk each year, to fully understand our clients’ ongoing needs and also be in a position to help when needed.

It can be a complex process, dealing with buyers, sellers and their estate agents. Which lender do you talk to? Each lender only talks about their own products, surveyors and solicitors. Also, what insurance do you need? Insurance is crucial area that helps clients avoid losing their home though unforeseen circumstances. Sadly this happens every year and some clients are insured adequately and others are not. It is a lot more straightforward for us when we are dealing with these people on a daily basis. Whereas most clients it is once every few years at best.

Given our history, we are experienced professionals working in a regulated industry. SO the only way to work is the right way and put our clients first. The bit that differentiates us is the client service. So we are the link to the variety of service providers our client needs. The advantage is we deal with these groups of people on a daily basis. Then we communicate with our clients to help reduce the stress of this house buying or remortgage process.

STRIVE

It is important that we have like minded people within the business. We all need to reflect the values mentioned above. We have a wealth of experience with some of us having worked in the industry for over 30 years. You cannot undervalue the strength of that experience and knowledge that can only be built up over time. Despite todays society demanding that instant fix. You need that knowledge and experience to navigate through the demands that we face on a daily basis

Our Awards

The ESTAS awards are for Property Professionals and it is the only platform where the recognition is voted for by customers, the end users. As such this is a critical measure in todays customer service driven industry.

Recognition given by your own customers in today’s market is truly valued. To facilitate this feedback is gained directly from our clients. As it is verified independently by the ESTAS and Benchmarked against comparable organisations it provided a fair measure of the service we provide.

We have been recognised in each of the last 3 years we have entered. Competition is stiff and in 2017, 2018 and 2019 silver in the Southern region and Bronze Nationally in 2018 is something we are all particularly proud of.

For our clients it means they are gaining a top tier service when making one the most important financial decisions they have. For our Professional contacts it emphasises the standard of service we are providing for their clients.

It’s always great to see your Business up in lights!

Social Responsibility

We have a business relationship with Andrews Property Group, whose founder is Cecil Jackson-Cole. Cecil founded globally renowned charities such as Age UK and Oxfam. 

For Jackson-Cole, the purpose of his business was to fund his charitable initiatives, which aimed to tackle poverty and housing issues on both a national and global scale.

Part of his legacy was to leave the main shareholder of Andrews Property Group as The Christian Book Promotion Trust, known as Speaking Volumes and, our main shareholder, Andrews Charitable Trust. 

Due to our relationship with Andrews Property Group, we help contribute to their charities.